From contact came measured and installed in 8 days. Took 2-3 hours to fit with minimum disruption or mess. If you need a stair lift these are the people to go to.
The surveyor did not measure accurately resulting in the installation of a stairlift which was too wide. My father could not use the stairlift as his knees were scraping the opposite wall. We waited a week for it to be uninstalled. They had taken the handrails off the wall to install the stairlift and they would not refit them.
It was a total mess .
I was kept waiting in a queue to speak with somebody about the installation for 8 minutes, and then the line went dead after speaking with somebody for 2 minutes. I tried several numbers, because the one that I had been given when the stair lift was ready, was the wrong one. All in all, I spent over an hour to get to speak with anybody
So really disappointed in service. Call out for fix. They told me machine over 10’years old. Correct. Service engineer once on premises then said policy was that they would not fix anything over ten years. So why send engineer??? Solution from them - buy new one. When i query why I have to pay fallout fee when policy is that they will not fix something more than ten years old - given that they told me it was more than ten years old. Finance department agree with me but not able to do anything
The chair is wobbly leans forward! Otherwise it's ok! Would like to have someone come out and do something to correct the chair
Non-existent communication, written and oral. Did complain and was told customer service would phone us back, still waiting. Happy with the bed, extremely unhappy with service.
Very pleased with service from acorn stairlift excellent
Although difficult installation, we were kept informed and all aspects of the fit were discussed. Remedial work was required to repair our wall after the installation was completed, and this was done quickly and neatly, removing any evidence of the the original installation.